Shipping Policy

1. Our courier partner

TaliKaya orders are shipped via The Courier Guy (TCG). Once your order has been dispatched, you will receive tracking information by email.

2. Shipping rates

3. Order processing time

Orders are normally processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

4. Delivery areas

We currently deliver to major cities and towns across South Africa, including Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, Bloemfontein and surrounding areas.

Remote or outlying areas may incur additional delivery charges calculated at checkout and may require additional delivery time.

5. Tracking your order

Once your order has been dispatched, you will receive an email containing your TCG tracking information.

Tracking updates are provided by the courier and may take some time to appear after your parcel has been collected.

6. Delivery information

Please ensure that your delivery address and contact details are complete and accurate when placing your order.

Incorrect or incomplete delivery information may cause delays and could result in additional delivery charges.

7. Failed deliveries

If a delivery attempt fails because of an incorrect address or because no one is available to receive the parcel, the courier may make another delivery attempt.

If subsequent delivery attempts are unsuccessful and the parcel is returned to us, additional delivery charges may apply before the order can be sent again.

8. Damaged or delayed deliveries

If your parcel arrives damaged or appears to be significantly delayed, please contact us so that we can assist with the courier investigation.

We may request photographs of damaged packaging or products to help us resolve the issue.

9. Questions about your delivery

For shipping or delivery enquiries, contact us at enquiry@taliami.com.